Improving process performance. Accelerating business innovation.
Improving process performance. Accelerating business innovation.
Problem
Designed years ago when most work was manual and enterprise IT systems were state of the art, most processes are burdened by the weight of history. Even with continuous improvement using Lean, Six Sigma and similar methods, these processes are falling behind. They are missing the insights generated by customer journey mapping and design thinking. They don't incorporate the transformative power of digital technologies such as online self-service, predictive analytics, remote sensing and robotics. and ad hoc approaches to process redesign, frequently no better than 'brainstorming', are insufficient.
Approach
This workshop mobilizes a cross-functional group of team members, subject experts and stakeholders to join together in a structured sequence of process design activities. We use Hammer methodology and associated design templates to focus their efforts and accelerate results by asking such question as:
Participants
Agenda
Benefits