Improving process performance. Accelerating business innovation.
Improving process performance. Accelerating business innovation.
In a digital business environment, if you’re moving slowly while the world moves fast, you’re in trouble. Customers get impatient. Associates get restless. Executives raise the bar. Competitors step up their game. The organization needs a faster, more focused, strategic approach to managing change.
Practitioners of Lean, Six Sigma and Project Management are engaged in problem-solving. But they miss the big picture, the need for innovation and agility, the root causes of organizational inertia: Superficial buy-in. Widespread complacency. Conflicting priorities. Mistrust across organizational boundaries. That's where the new agenda comes in.
Individuals who complete this course will receive a Certificate of Advanced Process Knowledge.
Location: Regus, 245 First Street, Cambridge MA
Date: September 9 - 11, 2019
Schedule: Beginning 1:00 pm Day One, and ending 4:00 pm Day Three
Individual: $3200 per person
Team of 2: $2900 per person
Government: 10% discount
We offer a customized version of this training for onsite groups. Call us at 617.245.0265 or email info@fcbpartners.com to discuss specifics.
What it is … Why it’s needed … Bridging the digital divide … Where agile matters … Thinking outside-in … How to scan, target, and act … Designing for iteration
Why now … Choosing your future, crafting your story … Relevance, meaning, call to action … Ever-present context of cause, effect, nudges … Deciding what to ask for ... knowing how to get it
Finding a customer in the next cubicle ... Putting the paying customer first … Learning what customers need … Creating a Minimal Viable Service … Running business experiments ... Measuring like you mean it
The innovation imperative … Forming a coalition … Innovation strategy, program, portfolio … Setting direction, top-down … Building momentum, bottom-up … Engaging the ecosystem
Designing buy-in as a process … Moving from purpose to insight, investment, experimentation and adoption … Managing differences, making tough choices ... Buy-in as a give-and-take proposition
Structure and rationale for review … Process inputs, flow, outputs … Participants, rules of engagement … How to stop action, learn from failure, redirect … Celebrating success