Course Overview: Process Owners in Action

Wednesday, March 25, 2015 - 12:00 to 12:30

With Steve Stanton, Managing Director, FCB Partners
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Are you a Business Process Owner, responsible for end-to-end performance across functional boundaries? Perhaps you’re new in the role and still learning, or you’ve been in the role several years and are now ramping up, with a new initiative to reduce cost, improve quality, or accelerate results.

Or maybe you’re an advisor or subject matter expert working with multiple process owners across the organization and looking to advise them on best practices.

In any of these situations, you’ll need methods, tools, and skills specific to the role. So we’ve created this 3-day course, combining Hammer concepts and on-the-ground experience with the latest insights on leadership and culture.

This 30-minute overview summarizes course objectives and topics including:

  • How to explain the role and why it’s important
  • How to define, structure, staff, and support the position
  • How to assess your process, target gaps, and prioritize opportunities
  • How to share accountability and coordinate with function managers
  • How to use systems and measures to improve performance
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