Improving process performance. Accelerating business innovation.
A two-day advanced certification course for business, process, IT, and change management leaders on planning for implementation and execution success. Many performance improvement initiatives fail to achieve their expected results not because of flawed designs, but from poor implementation planning and execution. The initiative team's best intentions are often compromised by underestimating what it takes to successfully implement major change, not understanding the critical dependencies and efficient sequencing of steps, or waiting too long to start planning for implementation and engaging key stakeholders.
This course covers the principles and practices that will enable project leaders and teams to successfully plan, integrate, and execute business, systems, and stakeholder change. Topics include implementation strategies, creating a roadmap, transitioning from old to new, identifying and managing risks, and performance measurement and management.
Course participants will learn how to:
Schedule: Course begins at 8:30 am on Day One and ends at 4:30 pm on Day Two
Price varies according to number of participants. For information call 617.245.0265 or email email@example.com
Understand what, why, and who needs to change • Identifying process changes and benefits • Assessing stakeholder impacts
Lessons learned from successful and failed change initiatives
Understanding the options • Quick hits, pilot test(s), and rollout • Deciding which path to take based on risk and reward • Building a roadmap
How to get from A to B • The big picture of implementation • The six management disciplines of effective program management
Understanding what has to happen when • Identifying critical events, dependencies, and sequencing considerations • Integration before implementation • Roles, responsibilities, and accountabilities • Communication and coordination
Managing internal and external resources along the journey • identifying risks and mitigation strategies • Managing up
Leading and lagging indicators of performance • Setting realistic and stretch targets and goals • Scorecards, huddles, and visual management
Engaging stakeholders to accelerate adoption • Reinforcing desired behaviors through organizational structure, governance, and systems • Listening and responding to feedback • Creating a culture that embraces change