Implementation and Execution

An advanced certification course for business, process, IT, and change management leaders on planning for implementation and execution success. Many performance improvement initiatives fail to achieve their expected results not because of flawed designs, but from poor implementation planning and execution. The initiative team's best intentions are often compromised by underestimating what it takes to successfully implement major change, not understanding the critical dependencies and efficient sequencing of steps, or waiting too long to start planning for implementation and engaging key stakeholders. 

This course covers the principles and practices that will enable project leaders and teams to successfully plan, integrate, and execute business, systems, and stakeholder change. Topics include implementation strategies, creating a roadmap, transitioning from old to new, identifying and managing risks, and performance measurement and management.

Course participants will learn how to:

  • Define the key business and system changes and their impacts on stakeholders in concrete, behavioral terms
  • Determine the best implementation strategy for rolling out specific types of change
  • Develop a roadmap and a transition plan with timeline, events, dependencies, and major milestones
  • Identify and mitigate risks
  • Translate business value into leading and lagging measures of performance
  • Reinforce adoption through organizational structure, governance, and systems


Location: Onsite
Schedule: 8:30 am on Day One to 3:00 pm on Day Two


Price varies according to number of participants. For information email



Begin with the End in Mind:  The Desired Outcomes of Implementation

Understand what, why, and who needs to change • Identifying process changes and benefits • Assessing stakeholder impacts

What it Takes to Succeed:  Five Critical Success Factors

Lessons learned from successful and failed change initiatives

Implementation Strategies:  From Design to Rollout

Understanding the options • Quick hits, pilot test(s), and rollout • Deciding which path to take based on risk and reward • Building a roadmap

The Discipline of Program Management

How to get from A to B • The big picture of implementation • The six management disciplines of effective program management


Transition Management:  Managing Multiple Tracks at Once

Understanding what has to happen when • Identifying critical events, dependencies, and sequencing considerations • Integration before implementation • Roles, responsibilities, and accountabilities • Communication and coordination

Resource and Risk Management:  Anticipation and Mitigation

Managing internal and external resources along the journey • identifying risks and mitigation strategies • Managing up

Performance Measurement and Management:  Results Matter

Leading and lagging indicators of performance • Setting realistic and stretch targets and goals • Scorecards, huddles, and visual management

Accelerating Adoption:  Nothing Changes until Behaviors Change

Engaging stakeholders to accelerate adoption • Reinforcing desired behaviors through organizational structure, governance, and systems • Listening and responding to feedback • Creating a culture that embraces change


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