Process Redesign

Licensed from Hammer & Company

A comprehensive, four-day Hammer Certification class on business process redesign. Projects aiming for operational excellence require more than Lean, Six Sigma, or IT. They need a case for action, a committed sponsor, a dedicated team, and effective governance. This course covers the principles, methods, and skills required. Topics include mobilization, redesign, and successful project trajectories.

Course attendees will learn how to:

  • Plan and execute a program of process redesign
  • Develop an enterprise process model
  • Create high-performance process designs
  • Staff a process redesign effort
  • Architect and execute new process implementation
  • Recognize and interpret resistance to change
  • Overcome resistance with a range of tools
  • Design and implement an effective communication program
  • Realize the business benefits of new process designs

Individuals who complete this course will receive a Certificate of Reengineering Expertise.


Course Overview

Course Overview: Process Redesign
Audio                 Slideshare


Date: November 13-16, 2018
Location: 1001 19th St North, Rosslyn VA 22209
Check-in and Continental Breakfast begin at 8:30 am on Day One
Course begins at 9:00 am on Day One and ends at 3:00 pm on Day Four


We offer an in-house, customized version of Process Redesign at your location for teams of 8 or more. Call us at 617.245.0265 or email


Understanding Process and Process Redesign

The concepts of business processes • Value-adding versus non-value-adding work • Using processes to reduce costs and cycle time, become easy-to-do-business-with, and add more customer value • The process approach to performance improvement • A four-phase model for implementation.

Mobilizing for Process

Creating a model of a business enterprise in terms of its processes: core, infrastructure, and enabling processes • Examples of effective and ineffective models • The role of the leader, catalyst, and process owner • Organizing and staffing a process design effort • Team composition and skill requirements • Techniques for effective team building.

Process Diagnosis

Capturing the information needed before undertaking a design effort • Developing an understanding of customer needs • Understanding and identifying the weakness in the existing design • Setting targets for process performance • An exercise in process diagnosis.


Techniques for Business Process Design

Structured techniques for devising high-performance process designs • Organizing work to minimize non-value–adding activity • The 15 patterns of high-performance process designs • Recognizing assumptions underlying process designs • The role of IT in process redesign and implementation • A facilitated exercise in business process redesign, allowing participants to apply new tools and techniques to an existing process.


New Process Implementation

Turning a new process design into a reality • The concepts of release, laboratory, pilot, and rollout • Achieving implementation coordination • Designing the implementation roadmap • Program management for process transformation • Participants will create a rough implementation plan or roadmap for newly redesigned process.


The Challenge of Process Change

The impacts of process redesign on the people in an organization • Consequences for jobs, rewards, and culture • The unique complexities of multidimensional change • The emotional and intellectual origins of resistance to major change • A predictive model for anticipating the sources of resistance • Structuring and staffing the effort: roles and responsibilities • The critical issues of feedback and measurement.

The Communication Effort

Why most communication programs fail • Guidelines for success • Content development, media planning, and program design • Creating the environment and infrastructure needed to manage ongoing change • Implications for processes, people, and culture • Participants will create effective communication plans.

Event Type: