Trap 1: Home Base Bias

Wednesday, April 18, 2018 - 12:00 to 12:30

Operational Excellence requires input from diverse stakeholders. So we establish cross-functional teams, recruit strong players, communicate by email and teleconference, and expect open, honest dialog.

But managing diversity is difficult, especially in today’s digital world, where face-to-face communication is the exception and ‘virtual’ is the rule. When the going gets tough – controversial decisions, high stakes, and strong opinions – team member loyalty to their home base takes over and they become defensive. And on virtual teams, defensiveness soon breeds distrust.

In this webinar we will discuss questions relating to home base bias:

  • When do people experience conflicting loyalties – team and home base?
  • How can team members balance obligations to the team and loyalty to home base colleagues?
  • How can team leaders fulfill their mandate while recognizing team members’ inherent conflicts?
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