Events Listing

Trap 2: False Urgency

Date: 
April 25, 2018 - 12:00pm - 12:30pm
Location: 
Webinar

Senior executives establish process goals and objectives based on business priorities. These goals, documented in a project charter, are intended to guide the work of cross-functional teams. When individuals join a team, they are expected to act accordingly. And in today’s fast-acting digital world, to do it fast. In this webinar we will address the following questions:

1. When and in what forms are team members most likely to get distracted?
2. How can team members deal with conflicts between their team- and day-job obligations?
3. How can team leaders help anticipate and resolve those conflicts?

Trap 3: Decision Decay

Date: 
May 2, 2018 - 12:00pm - 12:30pm
Location: 
Webinar

Operational excellence requires disciplined decision-making. And that’s critical in today’s fast-paced digital processes, which depend on making the right decision at the right time. So effective teams agree on roles, decision rights, criteria, and timing. They communicate, and engage stakeholders, both before and after major decisions. They develop both near- and long-term action plans. In this webinar we will address the following questions:

1. When are team decision-making and execution most at risk?
2. How can decision-making be structured to maximize support from outside the team?
3. How can team leaders ensure that decisions don’t unravel during execution?

Taking Stock of Transformation

Date: 
May 16, 2018 - 12:00pm - 12:30pm
Location: 
Webinar

If you're aiming for operational excellence you need to step back, periodically, and take stock. How's your transformation going? How effectively have you streamlined work? Standardized procedures? Reduced cost? Improved customer experience? Are process ownership, measurement and accountability in place? And are your stakeholders fully on board?

Leading Transformation

Date: 
June 4, 2018 - 8:30am - June 6, 2018 - 3:00pm
Location: 
Boston MA

A Hammer Certification class on how to sustain process performance, based on the PEMM™ framework described in the Harvard Business Review article "The Process Audit". The course covers PEMM™ principles, methods, and skills used for introducing process thinking into functional organizations and sustaining performance once improvement projects have been completed.

Process Redesign

Date: 
June 4, 2018 - 8:30am - June 7, 2018 - 3:00pm
Location: 
Boston MA

Licensed by Hammer & Company

Stratigic business design for Lean, Six Sigma, IT and operational excellence staff. Topics include end-end scope, ownership, design thinking, customer experience, technology disruptors, transition roadmap and change leadership. 

Power of Process

Date: 
September 10, 2018 - 8:30am - September 12, 2018 - 3:00pm
Location: 
Boston MA

Licensed from Hammer & Company

A comprehensive, 3-day Hammer Certification class on business process redesign. Projects aiming for operational excellence require more than Lean, Six Sigma, or IT. They need a case for action, a committed sponsor, a dedicated team, and effective governance. This course covers the principles, methods, and skills required. Topics include mobilization, redesign, and successful project trajectories.