Master Class at University of Wisconsin

The University of Wisconsin eBusiness Consortium (UWEBC) is collaborating with FCB Partners to offer a Master Class on Business Process Management. This regional program provides upper Midwest companies insight into best practices in operational excellence, customer experience, and change management in a small group, interactive format.

Senior business, IT, and process managers will attend six, full-day sessions, each highlighting a single leadership challenge associated with the overall business imperative 'faster, cheaper, better'. Participants will learn how to:

  • Define process strategy and develop an Enterprise Process Model
  • Establish accountability for performance, e.g. Process Owners and Governance
  • Find and prioritize improvement opportunities and develop a Case for Action
  • Challenge legacy assumptions during Diagonosis and Redesign
  • Measure and manage for sustained performance using Leading Indicators
  • Accelerate adoption of process changes through Stakeholder Engagement

FCB Partners and its predecessor CSC Index have been in the business of executive education and management consulting since 1985. Based on the groundbreaking work of Michael Hammer and James Champy in the field of business reengineering, the company conducts public courses and onsite workshops. This Master Class was developed by Walter Popper, Managing Director and senior faculty for FCB's Hammer Certification program.

UWEBC, founded in 1998, has brought together executives, managers, and senior practitioners from leading Wisconsin companies to learn from each other. Three Wisconsin governors have recognized the UWEBC as a model of university-industry collaboration advancing the competitiveness of Wisconsin business. To date, the consortium has worked in five areas critical to a diverse range of businesses: Supply Chain, Customer Service, Sales Operations, Marketing, and Information Technology.

UWEBC has more than 60 corporate members including American Girl, GE Medical, Harley Davidson, Kimberlhy-Clark, Lands' End, Northwestern Mutual, Rockwell Automation, Wisconsin Energy, and Zebra Technologies.