Improving process performance. Accelerating business innovation.
In his latest book, Steve Stanton explores the dramatic and dire consequences of our industrial-era organizational model.
The problem starts when busy-ness prevails. When employees spend half their time on email and the other half in dysfunctional meetings, there’s no time to think. And, in the absence of reflection, the urgent drives out the important, and symptom management triumphs over solving root causes. When we’re too busy to think, we identify hundreds of metrics instead of a well thought-out scorecard. We launch thousands of disconnected improvement projects and we lack the ability to transform processes, resulting, at best, in better sameness.
What’s required is a dramatically new nervous system to provide unprecedented levels of self-awareness. Components would include dispersed measures and sentience – the ability to sense, understand, and respond to marketplace information. They would include evolved business processes that both produce and use actionable data in every task. These and similar capabilities would allow process performers to become far more effective in their work - engaging their brains as well as their hands.
Finally, success requires strengthening the enterprise governing processes as well. Without strong integrating processes for strategy formulation and capability management, large organizations will continue to experience diseconomies of scale instead of serious synergy.The Research Services of FCB represent a direct link to our shared past with Dr. Hammer. We worked with him through the years in research consortiums such as Prism and Quantum and in the genesis and growth of revolutionary ideas such as Business Reengineering and Process Ownership.
The book builds on research conducted with members of the FCB Community listed below.
Air Products & Chemicals
Anthem Blue Cross Blue Shield
Bank of America
Cervecería Nacional Dominicana
Goodyear Tire and Rubber
|The Holmes Group
Horizon Blue Cross Shield
Jet Propulsion Laboratory
Johnson & Johnson
Lawrence Berkeley National Laboratory
Pacific Gas & Electric
Sandia National Laboratories
Sun Life Financial