Workshop: Process Diagnosis
Problem
Many process redesign teams struggle with current state diagnosis. Their scope is too narrow, within functional boundaries rather than end-to-end. Their focus is internal, taking an operations perspective rather than that of a customer. They go into too much detail, too early, rather than first developing a high level heat map. They are eager to document symptoms, but shy away from the difficult task of understanding root causes. They engage stakeholders one at a time, rather than convening a group for cross-functional dialog. And above all, they take too long.
Approach
This workhop jump-starts process diagnosis with a rapid, focused examination of one or more discrete end-end processes. We convene a select group of team members and business representatives to validate the selection of these processes, decompose them to level 2 or 3, develop a high level Heat Map, and identify Early Wins. The workshop ends by producing a Redesign Charter and associated Program Plan.
- 5-25 participants, including core team, subject experts & stakeholders
- 3 pre-workshop teleconferences
- 3 days onsite
- 3 post-workshop teleconferences
- Pre- and post-workshop assignments as needed
Participants
- Process redesign teams and sponsors
- Process owners, managers and stakeholders
- Subject experts supporting the process
- Operational excellence consultants and analysts
Agenda
Day 1
8:30 Process fundamentals and workshop objectives
9:00 Validate draft Enterprise Process Model
10:30 Confirm process selection based on Value vs. Effort
12:15 Lunch
1:00 Decompose Process A
2:30 Identify, describe & prioritize Process A gaps
4:00 Summarize issues, actions & Early Wins
4:30 Conclusion
Day 2
8:30 Decompose Process B
10:00 Identify, describe & prioritize Process B gaps
11:30 Identify issues, actions & early wins
12:15 Lunch
1:00 Decompose Process C
2:30 Identify, describe & prioritize Process C gaps
4:00 Summarize issues, actions & Early Wins
4:30 Conclusion
Day 3
8:30 Validate Heat Maps (Process A, B & C)
10:00 Draft Redesign Charter
11:30 Confirm & assign Early Wins
12:15 Lunch
1:00 Draft Program Plan & communications
3:30 Identify & assign next steps
4:00 Conclusion
Benefits
Faster diagnosis, greater insight into opportunities, better focus going into redesign, and more highly engaged stakeholders.