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Operational Agility

You’ve worked for years to reduce cost through operational excellence. It’s a worthwhile endeavor, but is it enough? These days, customers need more. Leaders expect more. Meanwhile your team is fighting yesterday’s battles from their fix-it foxholes. Operational excellence is necessary, but not sufficient, in today’s world. The new best practice is operational agility. And it’s showing up in four distinct areas: Agile Innovation, Agile Fulfillment, ... more

Agile Innovation

Agile Innovation, a process linking demand stimulation from new product development to sales. Instead of disconnected silos this new process smoothly integrates multiple functions to generate digitally augmented products and services. Characteristics of this process include co-development with customers, AR/VR/3D prototyping and dynamic pricing.

Imagine restaurants adjusting dinner menu prices several times a night. Imagine utilities reconfiguring power generation, storage and distribution as supply and demand fluctuate, and offering energy management as a service to cost-conscious customers. Imagine banking and brokerage services provided by software rather than people. These are new capabilities, made possible by recent advances in digital technology. The future’s not what it used to be.

Courses

Created by Dr. Michael Hammer, the following courses provide skills, tools, and methodology for business transformation through process design:

Power of Process

Executive view of business process reengineering: What it is, why it's needed, how it works, where to focus, and how to develop a process roadmap

Process Redesign

Project view of business process reengineering: What's 'end-to-end', how to see the big-picture, where to innovate, which stakeholders to engage, how to get buy-in and adoption

Leading Transformation

Enterprise view of business process reengineering: What is a process-friendly environment, how do measures and ownership contribute, how can leadership and governance sustain results

Individuals who complete these courses earn a Certificate of Process Mastery, one of the longest standing and most widely recognized credentials in the field. 

Design Labs

We lead onsite Design Labs for process process teams, including Order to Cash, Purchase to Pay, Concept to Market, and Issue Resolution. And for business transformation teams we offer:

Agile Innovation: Internal focus devalues customer experience. Others seize the opportunity to create new digital solutions. Customers notice. Best practice organizations respond with agile innovation.

Agile Fulfillment: Old roles and systems add overhead. What should be simple is hard; what should be fast is slow. Customers resent it. Best practice organizations respond with agile fulfillment.

Agile Capability: Enterprise assets are at risk of becoming liabilities: Talent and skills, systems and data, partners and contracts. Performance suffers. Best practice organizations respond with agile capability.

Agile Planning: Leaders develop strategy. But local units have their own interpretations and interests, with no way to reconcile differences. Execution is at risk. Best practice organizations respond with agile planning.

Advanced Skills

FCB's onsite Advanced Skills training helps Lean, Six Sigma, IT and Change professionals develop competency in design, innovation, change leadership and transformation.