Power of Process

Under License from Hammer & Company

A Hammer Certification class on process frameworks and methods. Companies aspire to customer focus, but if they’re organized by product, function, or region they fail to deliver. How can a customer champion get buy-in for a one-company initiative? This course covers principles, methods, and skills required. Topics include process design, measures, accountability, and infrastructure.

Course participants will learn how to:

• Leverage process management for sustained high performance
• Define and staff the role of the process owner
• Develop metrics for end-to-end processes
• Link processes to enterprise business goals
• Organize an enterprise in process terms
• Coach people working in processes
• Realign human resource systems for a process environment
• Think in process terms
• Achieve the tactical and strategic payoffs of process

Individuals who complete this course will receive a Certificate of Process Knowledge.

INFORMATION

Logistics

Duration: 2 days
Location: Onsite at client facility
Date: Set according to client calendar

Tuition

Individual: $2500 per person (6 person minimum)
Group: $2250 per person (7-15 participants)
Government: 10% discount

We offer a customized version of this training for larger groups. Call us at 617.245.0265 or email info@fcbpartners.com to discuss specifics.

DAY ONE

The Many Powers of Process

The performance payoffs of the process approach to work • Case studies of companies in a variety of industries • The power of process design • The tactical advantages of redesign, discipline, and alignment • The strategic benefits of agility, manageability, and integration.

Working and Managing in Process

Developing process performers • The nature of process work and its impacts on people’s jobs and roles • Transforming workers into professionals • Implications for skills, knowledge, and attitudes • Key ingredients for success • Creating process infrastructure • Turning supervisory managers into coaches • Mentoring and developing people as assets • Impacts on human resource systems and strategy: hiring, reward, and development • Process-oriented information systems.

Managing Processes for High Performance

The critical power of process ownership • Process management as a process • Alternatives for defining and filling the role of process owner • Fitting process owners into the organization • Integrating process redesign, Six Sigma, and Lean • Achieving ever-higher levels of process performance.

DAY TWO

Principles of Process Measurement

Translating business goals into process metrics through an enterprise business model • Designing effective measurement mechanisms ª Balancing competing metrics, assigning responsibilities for metrics, and embedding measurement in a performance improvement system • The Seven Deadly Sins of Measurement.

Organizing and Governing for Process

The structure of a process-friendly organization • Balancing processes and functions • Creating a multi-dimensional structure • Redefining the role of the business leader • Achieving integration across processes and resolving the question of process standardization • Creating a center of excellence/resource pool • Implications for enterprise business architecture.

The Challenge of Process

Identifies the challenges of the process transition • Demonstrates why process is hard to do • The prerequisites for sustaining process.