Power of Process

Monday, September 17, 2018 - 09:00 to Wednesday, September 19, 2018 - 12:00
1001 19th St N #1200, Arlington, VA 22209

Licensed from Hammer & Company

A comprehensive, 3-day Hammer Certification class on business process redesign. Projects aiming for operational excellence require more than Lean, Six Sigma, or IT. They need a case for action, a committed sponsor, a dedicated team, and effective governance. This course covers the principles, methods, and skills required. Topics include mobilization, redesign, and successful project trajectories.

Course attendees will learn how to:

  • Explain how functional silos result in poor performance
  • Develop senior executive awareness of process as the antidote to fragmentation
  • Describe core and enabling processes and why they matter
  • Show how great customer experience requires an end-to-end perspective
  • Develop a business rationale for process management
  • Engage process stakeholders and get their buy in


Dates: September 17-19, 2018
Schedule: 9:00 am Day One to 12:00 pm Day Three
Location: 1001 19th St North #1200, Arlington VA 22209


Individual: $3250
Government: 10% discount
Onsite: 40% discount, minimum 15 people

For more information call 617 245 0265 or email info@fcbpartners.com

To register, follow the link below:

September 17-19
Mailing address: FCB Partners, PO Box 380005, Cambridge MA 02138]


Understanding Process

Functional silos in legacy organizations • Process as the antidote to fragmentation • Creating the big picture - work flows and systems across the enterprise • Embracing digital technology • Understanding the customer experience • What it takes to be easy to do business with • Speaking the truth about current performance and future state possibilities


Managing Performance

Staying focused on results • Measuring end-to-end performance • Creating and using cross-functional dashboards • Process performers and stakeholders • Process owners and managers • Integrating process accountability into legacy HR, IT and Financial management systems


The Power of Process to Transform the Enterprise

How to recognize opportunities for improvement • Engaging executives - from operational excellence to process strategy • Developing a project portfolio •  Selecting the right approach - Lean, Six Sigma, Continual Improvement • Building momentum with early wins • Consolidating gains with structures, routines and information systems



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