Process Redesign

Tuesday, November 13, 2018 - 09:00 to Friday, November 16, 2018 - 15:00
1001 19th St N #1200, Arlington, VA 22209

Licensed by Hammer & Company

Strategic business design for Lean, Six Sigma, IT and operational excellence staff. Topics include end-end scope, ownership, design thinking, customer experience, technology disruptors, transition roadmap and change leadership. 

Course attendees will learn how to:

  • Plan and execute a program of process redesign
  • Develop an enterprise process model
  • Create high-performance process designs
  • Staff a process redesign effort
  • Architect and execute new process implementation
  • Recognize and interpret resistance to change
  • Overcome resistance with a range of tools
  • Design and implement an effective communication program
  • Realize the business benefits of new process designs


Dates: November 13-16
Schedule: 9:00 am Day One to 2:30 pm Day Four
Location: 1001 19th St North #1200, Arlington VA


Individual: $3990
Government: 10% discount
Onsite: 40% discount, 15 person minimum

To register, follow the link below:

November 13-16

Payment Options
Online: Click here
By mail: FCB Partners, PO Box 380005, Cambridge MA 02138

For information call 617 245 0265 or email



Understanding Process and Process Redesign

The concepts of business processes • Value-adding versus non-value-adding work • Using processes to reduce costs and cycle time, become easy-to-do-business-with, and add more customer value • The process approach to performance improvement • A four-phase model for implementation.

Mobilizing for Process

Creating a model of a business enterprise in terms of its processes: core, infrastructure, and enabling processes • Examples of effective and ineffective models • The role of the leader, catalyst, and process owner • Organizing and staffing a process design effort • Team composition and skill requirements • Techniques for effective team building.

Process Diagnosis

Capturing the information needed before undertaking a design effort • Developing an understanding of customer needs • Understanding and identifying the weakness in the existing design • Setting targets for process performance • An exercise in process diagnosis.


Techniques for Business Process Design

Structured techniques for devising high-performance process designs • Organizing work to minimize non-value–adding activity • The 15 patterns of high-performance process designs • Recognizing assumptions underlying process designs • The role of IT in process redesign and implementation • A facilitated exercise in business process redesign, allowing participants to apply new tools and techniques to an existing process.


Process Implementation and Adoption

Turning a new process design into a reality • The concepts of release, laboratory, pilot, and rollout • Achieving implementation coordination • Designing the implementation roadmap • Program management for process transformation • Participants will create a rough implementation plan or roadmap for newly redesigned process.


The Challenge of Process Change

The impacts of process redesign on the people in an organization • Consequences for jobs, rewards, and culture • The unique complexities of multidimensional change • The emotional and intellectual origins of resistance to major change • A predictive model for anticipating the sources of resistance • Structuring and staffing the effort: roles and responsibilities • The critical issues of feedback and measurement.

The Communication Effort

Why most communication programs fail • Guidelines for success • Content development, media planning, and program design • Creating the environment and infrastructure needed to manage ongoing change • Implications for processes, people, and culture • Participants will create effective communication plans.



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