Design Labs and Advanced Skills

FCB works onsite with leaders, teams and stakeholders, combining education with hands-on planning, design, problem solving and decision making. We structure the work, facilitate interactions, and accelerate issue resolution. Most important we keep everyone focused on the big picture - ambious goals, design thinking, meaningful commitments.

Recent Design Lab engagements include:

Improving service levels                    Order-to-Cash (Manufacturing)
Reducing cycle time                           Inquiry to Response (Insurance)
Increasing efficiency                            Request-to-Repair (Oil and Gas)
Improving resource allocation           Concept-to-Customer (Consumer Products)      
Increasing regulatory compliance     Trial-to-Approval (Pharmaceuticals)
Acclerating audit readiness                Purchase-to-Pay (Logistics)

Our Advanced Skills workshops bring the Hammer process methodology to life, combining education with hands-on problem solving. We customize topics, format and schedule to fit each client's situation. Recent workshops include:

Change Leaders and Catalysts:  A 2-day working session on the principles, practices, and skills for planning and implementing large-scale organizational change. Topics include change strategy, communication, stakeholder engagement, sponsor effectiveness, influence, governance, and culture.

Implementation and Execution:  A 2-day workshop for business, process, IT, and change management leaders on planning for implementation and execution success. This course covers the principles and practices that will enable your project leaders and teams to plan, integrate, and execute business, systems, and stakeholder change.

Process Owners in Action:  A 2-day, in-house offering for internal process owners and those who support them. Individual view of the role and how to succeed in it including why we need it, how it works, links to function management, moments of truth, using process measures, key stakeholders, and influence without authority

Other topics include:

For more information: